Support
Something broken? Tell us what happened and what you were doing when it happened. That is usually enough to fix it.
Get in touch
Tell us what happened, and what you were doing when it happened. If it is a bug, that second part is what makes it findable.
Try this first
Sign out and back in
Most Spotify problems are an expired session rather than anything on our end. Settings, then sign out.
Delete and reinstall
Clears a stale extension left behind by an old build. Your playlists are on your account, not on the phone.
Things that go wrong
Spotify will not connect
Spotify is not picking up. Give it a second, then sign out and back in from Settings. If it keeps failing, your Spotify session has probably expired rather than anything on our end.
The snippet will not play
Snippets come from Apple, not Spotify, and a small number of tracks have no preview available. Pick another track — the search results mark the ones that will play.
My code will not work
Codes expire when the playlist fills. Check you have the current one, and ask whoever started it to send the link instead, which is the path that always works.
The widget is stuck
It refreshes when the playlist changes, not on a timer. Open the app once and it will catch up.
A track went in twice
It will not. Anything already in the playlist is taken out of your options before you see them.
Still nothing?
If none of that covers it, it is probably a real bug and we would rather know.